Dispute Resolution / Grade Appeal Policy

Advantage English School E/J provides an opportunity for students to resolve disputes of a serious nature and grades appeals in a fair, reasonable and equitable manner.

The policy applies to all Advantage English School E/J students who are currently enrolled or were enrolled 12 months prior to the submission of their concern to the School Director. Student complaints must be made in writing.

Advantage English School E/J must provide the reasons for the determination and the reconsideration (if any) to the student within 30 days after the date on which the student made the complaint.


  1. When a concern arise, the student should first attempt to address the concern with the individual most directly involved. If the student is not satisfied with the outcome at this level. The student should put his/her concern in writing and deliver it to the Senior Educational Administrator (Mrs Patricia Dagg).
  2. The Senior Educational Administrator will arrange to meet with the student to discuss the concern and desired resolution as soon as possible but within five school days of receiving the student’s written concern.
  3. Following the meeting with the student, the Senior Educational Administrator will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those enquires may involve future discussion(s) with the student either individually or with appropriate Advantage English School E/J personnel. All communications must be in writing.
  4. The necessary enquiries and/or investigations shall be completed and a response provided in writing to all involved as soon as possible but no later 10 school days following the receipt of the student’s written concerns.
    • If it is determined that the student’s concerns are not substantiated, the institution will provide a written explanation of the decision and deny the complaint; or
    • If it is determined that the student’s concerns are substantiated in whole or in part, the institution will propose a resolution.
  5. The response must specify that the student will have five school days to appeal the decision. A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the Institution’s Student Conduct File, and the original will be placed in the student file.
  6. If the student is not satisfied with the determination of the Senior Educational Administrator, the student must advise the Senior Educational Administrator as soon as possible but within five school days of being informed of the determination. The Senior Administrator will immediately refer the matter to the School Director (Mrs.Setsuko Hamazaki) of the institution.
  7. The School Director will review the matter and if necessary, may meet with the student as soon as possible but within five school days of receipt of the student’s appeal.
  8. The original decision will either be confirmed or varied by the School Director in writing five school days after receipt of the student’s appeal or, if a meeting with the student occurred, within five days of that meeting. At this point the institution’s disputer resolution progress will be considered exhausted.

Procedure for Grade Appeal:

  1. If a students is dissatisfied with a grade received and can provide evidence that a higher grade is warranted he/she should discuss with his/.her instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
  2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Senior Educational Administrator.
  3. The Senior Educational Administrator will obtain a copy of the assignment/test in question from the instructor and will have another instructor re-assess the test.
  4. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained.
  5. The grade will be considered final and cannot be appealed.
  6. The decision on the grade appeal will be provided to student within 30 school days of Advantage English School E/J’s receipt of the written appeal.

The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by Advantage English School E/J regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca).

Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.

The student making the complaint may be represented by an agent or a lawyer.

To download document: Click here

Sexual Misconduct Policy

Policy Statement

Advantage English School E/J does not tolerate any form of sexual misconduct by students, faculty, guests on campus, residences, as well as off campus events and online spaces.

Discussion of Sexual Violence

 Sexual misconduct is defined in the Sexual Violence and Misconduct Policy Act to include:







(G) THE DISTRIBUTION OF A SEXUALLY EXPLICIT PHOTOGRAPH OR VIDEO OF A PERSON to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video.



Statement of Survivor’s Rights

We are committed to ensuring that students and staff are in a safe and secure learning environment at all times. If an incident related to sexual harassment or assault does arise, we are committed to follow up on all reported incidents and making sure that these incidents do not get overlooked and that victims/complainant will be treated with privacy and compassion. If a situation warrants further action or depending on the nature of the complaint, the RCMP or appropriate law enforcement authority may be contacted.

Sexual Violence Response Protocol

Students, staff, visitors (“complainant”) who feel that they have been subjected to Prohibited Conduct outlined above may file a complaint with the school as described below. A complaint should be filed as soon as possible, but no later than one year after the date the alleged discrimination occurred. Timely complaint filing gives the school the best chance to resolve the problem and delay in filing a complaint may severely limit available remediesThe school may extend this time frame for good cause, such as illness, incapacity, or other circumstances beyond a Complainant’s control.

The specific procedures for reporting, investigating, and resolving sexual misconduct are  described below.

1. STEP ONE (Notify a Designated official or Report a Complaint and Estimated Resolution Timelines).

Notify Designated Official. SEO or School Director or other trusted member of school staff, as quickly as possible of violations of this policy. Safety first: The designated official will ensure that the complainant/victim is safe, then followed by ongoing safety. Discussing options for medical treatment/assistance to address injuries, preventative treatment for sexually transmitted diseases and for other health services, and to     preserve evidence. The Designated Official will then provide contact information for qualified on and/or off campus counsellors or other similar victim/survivor support service providers who can offer an immediate confidential response if deemed necessary and will give the claimant an explanation of the investigation process

2. STEP TWO (decide course of action)

The designated official will then discuss options and assist the victim in their next course of action and discuss the possibility of making a criminal report. A designated    institution official can also liaise with and accompany the victim/survivor to the local sexual assault centre, police and/or other justice system partners as appropriate.

**Except in circumstances where there is a serious safety risk to others and/or the institution has a legal obligation to act, the victim/survivor will be the one to determine what, if any, police reporting actions will be pursued.

A. Option to File a Criminal Report

Simultaneous to pursuing resolution through the school, the Complainant may also file a criminal report with the RCMP or the appropriate law enforcement agency for any criminal conduct. The University will not delay its investigation if criminal charges are filed. At the request of law enforcement authorities, however, the school may postpone the internal investigation and proceeding while the authorities gather evidence.

Interim Measures. Once a complaint has been reported and until the resolution of the matter, the Designated Official may take interim measures to ensure safety and non- retaliation for all parties. Examples of interim measures include separation of the parties, no- contact directives, and alternative academic or housing arrangements.

Estimated Timeline for Resolution for complaints. At the initial meeting with the Complainant, the Designated Official will explain the resolution procedures that are identified below. The school strives to complete resolution of complaints within 60 days from when the school has been notified of the grievance. However, during winter breaks and summer sessions, when witnesses may not be available or disciplinary panels cannot be convened, the case is complex, or other comparable situations, the 60-day timeframe may be adjusted to accommodate these circumstances. Where the estimated timeline cannot be adhered to, the Designated Official will notify the parties and provide an anticipated completion date. The 60-day time frame does not include the time needed for the school to process appeals.

B. Option for an Informal Resolution

The institution encourages, but does not require, informal resolution when possible. The Designated Official may elect to bypass the informal procedures because of the severity of the allegation or complexity of the complaint. The goal of informal resolution is to resolve concerns at the earliest stage possible, with the cooperation of all parties involved. Informal resolution may include inquiry into the facts, but typically does not include a formal investigation. These informal efforts may include addressing the Respondent directly; participating in a facilitated meeting with the appropriate school official; or participating in mediation. The informal resolution could include by way of example: separating the parties; referring the parties to counselling; conducting targeted educational and training programs; or providing remedies for the individual harmed by the alleged discrimination. If the matter is resolved informally to the satisfaction of all parties, the Designated Official shall maintain a record of the complaint and its resolution. Informal resolution is not appropriate for complaints of sexual violence.

C. Option for a Formal Resolution

If informal resolution is unsuccessful or not appropriate as determined by the Designated Official, the Complainant, or the Respondent, a formal complaint may be filed with the Designated Official for investigation.

Investigation. Depending on the nature of the allegations, the investigation could include interviews with the Complainant, the Respondent and/or witnesses; review of written documentation and relevant policies; review of evidence; and any other steps necessary to thoroughly investigate the allegations. During the investigation, the Complainant and Respondent will have an equal opportunity to identify witnesses and evidence that the Designated Official (or designee) may consider.

Resolution. At the conclusion of the investigation, the Designated Official will issue simultaneous, written notifications of the outcome of the investigation to the concerned parties, including referral to the appropriate disciplinary procedures. The range of sanctions includes, but is not limited to a written censure, a ban from specific areas of campus, loss of specific privileges, community service, transfer or loss of on-campus housing privileges, disciplinary probation, mandatory training, suspension, dismissal and disciplinary action up to and including termination from employment.


This policy shall not be used to bring false or frivolous charges against students, faculty, or staff. Those bringing such charges may be subject to disciplinary action. Failure to prove a complaint, does not itself constitute a false or frivolous complaint.


Advantage English School EJ will maintain the confidentiality of information shared throughout the complaint process. However, disclosures may be required for the purpose of fact-finding or efforts to resolve the complaint. In the limited instances where disclosures must be made by the school but will be limited to those persons necessary to proceed in the fact-finding process or to otherwise address the grievance. All persons involved in the grievance will be advised of the importance of confidentiality throughout the process.

In some cases, Complainants may request that their names be kept confidential and that the school take no action on their discrimination report (“confidential reporting”). The relevant Designated Official will evaluate each request and advise the Complainant that “confidential reporting” will limit the school’s ability to respond fully to the matter, including pursuing disciplinary action against the Respondent. Nevertheless, in most instances, we will honour such confidentiality requests unless to do so would impede its ability to provide a safe and non-discriminatory environment for the school Community.


Records of informal and formal complaints will be maintained by the Designated Official who received and handled the complaint. Complaints against faculty, staff, or students that result in a personnel or disciplinary action will also be a part of the respondent’s personnel or disciplinary record. All records are confidential with access only to individuals with a legitimate need to know. Records of complaints will be kept on file in accordance with the school’s records and policies.


The following resources will be provided to victims:

  • Emergency Services: 9-1-1
  • Sea to Sky Regional Police Services: Contact to report sexual assault. After report is made, no obligation to follow through on charges.
    • Whistler RCMP: 604 932-3044
    • Pemberton RCMP: 604 894-6634
    • Squamish RCMP: 604 892-6100
  • RCMP Victim Services: Crisis intervention, reporting options, police/court information, referrals, practical assistance, info re financial compensation.
    • Whistler/Pemberton: 604 905-1969
    • Squamish: 604 892-6141
  • Health Care/Emergency Departments: Assessment/treatment, forensic exam discussion and most appropriate place to have the exam done.
    • Whistler: 604 932-4911
    • Pemberton: 604 894-6939,
    • Squamish General Hospital: 604 892-5211
  • VGH Emergency Dept. Sexual Assault Services: Comprehensive medical services, forensic exam, counselling, referral by specially trained female doctors/nurses. Go to VGH Emergency at 920 West 10th Ave, Vancouver.
  • Women Against Violence Against Women Rape Crisis (WAVAW): Support, advocacy, accompaniment to sexual assault service, third party reports, counselling, 24 hour crisis line. 1-877-392- 7583
  • VCH Mental Health and Addiction Services: Crisis support, refer- ral, assessment, counselling. Access/urgent response phone line Whistler: 604 698-6455, Pemberton/Mt Currie: 604 698-5861, Squamish: 604 892-6365
  • Pearls Place Transition House/Safe House and Howe Sound Women’s Center: Safe accommodation for survivors and their children, emotional support, advocacy, resources, referrals, financial info. 24 hr 1-877-890-5711 or 604-892-5711
  • Howe Sound Women’s Center: 604 892-5748
  • SSCS Women’s Counselling and Outreach: Counselling/advocacy for women. Whistler/Pemberton: 1-877-894-6106 or 604 894- 6101 Squamish: 1-877-892-2022 or 604 892-5796
  • SAFE Clinic: Drop in for testing and treatment for STI, pregnancy options, birth control, ECP. Whistler: 604 932-3202 Squamish: 604 892-2293
  • Whistler Community Services Female Youth Outreach: Emotional support, referrals. Compensation may be available. 604 902-0670

Glossary of Terms:

Acquaintance sexual assault: Acquaintance sexual assault, sometimes called “date rape,” is sexual contact that is forced, manipulated, or coerced by a partner, friend, or acquaintance.

Age of consent for sexual activity: The age of consent is the age at which a person can legally consent to sexual activity. In Canada, children under 12 can never legally consent to sexual acts. Sixteen is the legal age of consent for sexual acts. There are variations on the age of consent for adolescents who are close in age between the ages of 12 and 16. Twelve and 13 year-olds can consent to have sex with other youth who are less than 2 years older than themselves. Youth who are 14 and 15 years old may consent to sexual involvement that is mutual with a person who is less than 5 years older. Youths 16 and 17 years old may legally consent to sexual acts with someone who is not in a position of trust or authority.

Bystander: For the purposes of sexual violence prevention, a bystander is anyone who is neither a victim nor an offender, but who could potentially get involved to make a difference. It refers to anyone who is in a position to intervene before, during or after the act.

Campus climate: A campus climate may be defined as the sum total of all of the personal relationships and social norms within a school. When these relationships are founded in mutual acceptance and inclusion and modeled by all, a culture of respect becomes the norm. A situation that disrupts or negatively affects the culture of respect on campus can be considered to be one that negatively impacts the campus climate.

Consent: Consent is the voluntary agreement to engage in the sexual activity in question.

Cyber harassment/cyber stalking: Often used interchangeably, cyber harassment and cyber stalking are defined as repeated, unsolicited, threatening behaviour by a person or group using cell phone or Internet technology with the intent to bully, harass, and intimidate a victim. The harassment can take place in any electronic environment where communication with others is possible, such as on social networking sites, on message boards, in chat rooms, through text messages, or through email.

Date rape: The term “date rape” is interchangeable with “acquaintance sexual assault”. It is sexual contact that is forced, manipulated, or coerced by a partner, friend or acquaintance.

Disclosure: For the purposes of this document, a disclosure is made to any individual other than the police or other judicial official.

Drug-facilitated sexual assault: Drug-facilitated sexual assault involves the perpetrator making use of alcohol and/or drugs (prescription or non-prescription) to control, overpower or subdue a victim for purposes of sexual assault.

Gender-based violence: Gender-based violence is any form of behaviour—including psychological, physical, and sexual behaviour—that is based on an individual’s gender and is intended to control, humiliate, or harm the individual. This form of violence is generally directed at women and girls. It reflects an attitude or prejudice at the individual or institutional level that aims to subordinate an individual or group on the basis of sex and/or gender identity.

Intersectionality:  Intersectionality is defined by the Ontario Human Rights Commission as “multiple forms of discrimination occurring simultaneously.” An intersectional analysis recognizes that each individual will experience sexual violence differently based on compounding forms of discrimination, such as their gender identity, culture, race, language, disability, Deafness, religion, age, socioeconomic status, sexual orientation, and others. These intersecting identities may leave some groups more vulnerable to sexual violence, and will inform what services a survivor will seek.

LGBTT2SIQQ: Lesbian, gay, bisexual, transgender, transsexual, 2-spirited, intersex, queer and questioning.

Rape: Rape is a term used to describe vaginal, oral or anal intercourse, without consent. Although no longer used in a legal sense in Canada, it is still commonly used and widely understood.

Rape myths: Rape myths complicate society’s understanding of sexual assault. These myths blame or shame the survivor of sexual assault, instead of holding the perpetrator responsible for his actions.

Safety planning: Safety plans typically contain a set of objectives and strategies identified by the victim to help promote ongoing safety and prevent future incidents (for example, how to build a network of supports and crisis contacts, what to do when a class is shared by the perpetrator, what to do about a residence that can be accessed by the perpetrator). These objectives and steps will typically relate to academic, housing, social and recreational life on campus. The plan also includes actions the victim will take in the event of an immediate physical or emotional threat. Safety plans should be reviewed on a regular basis to ensure they are up-to-date.

Sexual assault: Sexual assault is any type of unwanted sexual act done by one person to another that violates the sexual integrity of the victim. Sexual assault is characterized by a broad range of behaviours that involve the use of force, threats, or control towards a person, which makes that person feel uncomfortable, distressed, frightened, threatened, carried out in circumstances in which the person has not freely agreed, consented to, or is incapable of consenting to.

Sexual harassment: Sexual harassment is unwelcome sexual attention directed at an individual by someone whose conduct or comments are, or should reasonably be known to be, offensive, inappropriate, intimidating, hostile, and unwelcome. Sexual harassment often occurs in environments in which sexist or homophobic jokes and materials have been allowed.

Sexual violence: Sexual violence is a broad term that describes any violence, physical or psychological, carried out through sexual means or by targeting sexuality. This violence takes different forms including sexual abuse, sexual assault, rape, incest, childhood sexual abuse and rape during armed conflict. It also includes sexual harassment, stalking, indecent or sexualized exposure, degrading sexual imagery, voyeurism, cyber harassment, human trafficking and sexual exploitation.

Social marketing: Social marketing is an approach that applies marketing principles and techniques to create change for social, environmental and public health problems. The idea is to attempt to influence individuals to act in more socially responsible ways. As such, the social marketing approach seeks to move individuals beyond becoming aware of a problem to actual behaviour change.

Victim blaming: Victim blaming occurs when the victim of a crime or an accident is held responsible — in whole or in part — for the crimes that have been committed against them.

Relevant Legislation

Criminal Codehttp://www.laws.justice.gc.ca/eng/acts/C-46/index.html

Bill 23 – 2016: Sexual Violence and Misconduct Policy Act

Tuition Refund

  1. If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:
    • the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;
    • the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or
    • the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.
  2. The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.
  3. If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.
  4. Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:
    • more than seven days after the effective contract date and
      • at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.
      • less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.
    • after the contract start date
      • but before 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.
      • and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.
  5. Unless the program is provided solely through distance education, if  the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:1. equal to or before 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.2. after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.
  6. If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:
    • the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or
    • the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.
  7. The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.
    • of the date the institution receives a student’s notice of withdrawal,
    • of the date the institution provides a notice of dismissal to the student,
    • of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or
    • after the first 30% of the hours of instruction if section 3 of this policy applies.If a student delivers a copy of a refusal of a study permit to the institution, section 1(a),(b),4,7 and 8 policy apply as if the copy of the refusal were a notice of withdrawal. unless:Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days.

Special rules for International students

  • If an international student delivers a copy of a refusal of a study permit to Institution, sections 1(a), 1(b), 4, 7,and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:
    • the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit,
    • or the program is provided solely through distance education.


If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to the School Director.   Refunds are calculated according to the Advantage English School E/J’ Refund Policy and the date on which the written notice of withdrawal is received will be used to determine any refund owing.


Before starting classes:

  • If a student withdraws their application before starting classes, they must send an email
  • to Advantage English School E/J to explain why they are withdrawing.

–  For International Students

  • An international student whose application for a study permit has been denied is entitled to a refund if a copy of the denial letter is provided to Advantage English School E/J prior to the program start date.

After starting classes:

  • If a student wishes to finish their program early, they must provide in writing to Advantage
  • English School  E/J the reason and new date of graduation. The student may receive a refund if  the Advantage English School E/L’s Refund Policy applies.


A student may be dismissed by the school’s proprietors for the following reasons:

  • Absenteeism for a period longer than two (2) days without notifying the school and provision of a doctor’s note; Any student who is not in attendance for a maximum time limit of 5 days in a 4 week period without a valid excuse may be withdrawn from their course of study;
  • Cheating or plagiarism;
  • Forgery, alteration or misuse of the school’s documents, records, or identification, or knowingly furnishing false information to the school;
  • Theft or non-accidental damage or abuse to the school’s property;
  • Behaviour displaying insubordination, or refusal to cooperate with instructors and school proprietors;
  • Failure to abide by the school’s schedule;
  • The use of alcohol or non-prescription drugs is prohibited while in attendance at the school; the sale of known illegal or dangerous drugs on campus property is also prohibited.
  • Engaging in lewd, indecent or obscene behaviour on campus property;
  • Abusive behaviour towards a member of the school’s staff;
  • Soliciting or assisting another to commit any act which would subject a student to expulsion, suspension, or probation pursuant to these rules;
  • Flagrant disrespect of school’s rules of conduct and other policies;       


  1. All concerns relating to student misconduct shall be directed to the School Director. Concerns may be brought by staff, students or the public.
  2. The School Director will arrange to meet with the student to discuss the concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature that an immediate dismissal may be warranted, the School Director will meet with the student as soon as is reasonably possible.
  3. Following the meeting with the student, the School Director will conduct whatever further enquiry or investigation is necessary to determine whether the concerns are substantiated.
  4. Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting with the student.
  5. The School Director will meet the student and do one of the following;
    • Determine that the concern(s) were unsubstantiated;
    • Determine that the concern(s) were substantiated, in whole or in part, and either:
    • Give the student a warning setting out the consequences of future misconduct;
    • Set a probationary period with appropriate conditions; or
    • Recommend that the student be dismissed from the Advantage English School E/J
  6. The School Director will prepare a written summary of the determination. A copy shall be given to  the  student, and the original will be placed in the student file.
  7. If the student is issued a warning or placed on probation, the School Director and the student will both sign the written warning or probationary conditions and the student will be given a copy. The original document will be placed in the student’s file.
  8. If the recommendation is to dismiss the student, the School Director of the institution will review the recommendation and accept or reject it. If the recommendation is accepted by the School Director, the School Director will meet with the student to dismiss him/her from study at the institution. The School Director of the institution will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing, If the recommendation is rejected by the School Director the School Director will follow steps 5 through 7, above.
  9. If a refund is due to the student, Advantage English School E.J will ensure that a refund is forwarded to the  student within 30 days of the dismissal.
  10. If the student owes tuition or other fees to the institution, Advantage English School E/J may undertake the collection of the amount owing.


Before admission to the school can be granted, the following requirements must be met:

1.  All applicants must be 16 years and older.

2.  To be admitted to Advantage English School E/J, applicants must qualify as either a domestic or an international student.

  • Domestic Students: Applicants must confirm their legal status as Canadian citizens or permanent residents.
  • International Students: Applicants must meet the guidelines established for International students studying in Canada by Citizenship and Immigration Canada. Under 19 years age will need two notarized documents. A notarized document is a document that has been certified by a notary.
  • The first notarized document must signed by the parents or legal guardians of the minor child in the child’s country of origin.
  • The second notarized document must be signed by the custodian in Canada.

3.  Students must complete the payment. Payment is due 30 days prior to the starting day of the course.

4.  All students have valid medical insurance for their study period.

It is the responsibility of individual students to apply for:

  • Private Medical Insurance.
  • BC Medical coverage. (MSP)


In the event of a fire or earthquake emergency, the Administrator (or person in charge) will dial 911 and advise the fire department of the location of the school.


The Administrator (or person in charge) will immediately notify all students and staff to leave the building in an orderly fashion as follows:

  1. Leave the fire area. Close all doors behind you.
  2. Pull the nearest alarm. 2nd Floor near elevator wall.
  3. Follow the designated evacuation route to the nearest EXIT sign. DO NOT use the elevator.
  4. Proceed immediately to the designated meeting area, ‘The Village 8 Cinema’, in front of the school.
  5. Students are to check in with their teacher or other staff.
  6. Never return to the evacuated building without proper authorization.


  1. In the event of an earthquake emergency, all staff and students will take cover and remain under cover until the shaking stops.  
  2. The administrator will advise all employee to evacuate the campus. Instructors will escort their students to the front of ‘The Village 8 Cinema’ ensuring that he or she takes the class list with them.
  3. At ‘Village 8 Cinema’ the Instructor will check the students present against the list of students in attendance that day and will immediately advise the Administrator if anyone is missing.



  • Please try to attend ALL classes ON TIME so that you don’t interrupt and slow down your classmates.
  • It is disrespectful and very rude to your teacher and classmates if you frequently arrive very late. If you are late more than twice a week, you will be fined $1 which will be used for parties throughout the year.
  • Students must attend a minimum of 70% of their class time to receive credits for their studies.
  • If you know that you will have to miss a class in advance, please let the teacher know so that s/he can plan for your absence. If you are too sick to come, please try to call the school in the morning so that we don’t worry.
  • And sorry, but lots of snow, or big hangovers, are NOT acceptable reasons to miss class!!!! If your teachers have to come, so do you!


  • Absent students are referred to the recruitment and marketing team for follow-up.
  • The following week, if a student is not in attendance, a first warning letter will be issued to the student and added to the student’s file.
  • If the student’s attendance level does not return to an acceptable level, a second warning letter will be issued and the recruitment and marketing team member and, if appropriate, agent or parent will be informed. This is added to the student’s file.
  • If a student’s attendance has still not returned to an acceptable level, a final warning letter will be issued. This will inform the student that if they miss any more classes their enrolment will be cancelled and the CIC will be informed if they are on a study permit. This letter is also added to the student’s file.
  • A final email will be sent to the student, informing them that their enrolment has been cancelled and CIC informed if they are on a study permit. This is also added to the student’s file.

Work Experience

The work experience is a require part of the Advantage Tourism and Hospitality Program in which the student obtains practical skills relevant to the learning objectives of the program.

The requirement for participation in the work experience are as follows: – Completion of 10 courses(or blocks) in the Advantage Tourism and  Hospitality Program.

The process by which the student will be placed in a work experience is as follows:

  • Students will take the in-class portion of the course(6 months) which covers topics such as career exploration, resume writing, interviewing skills, and professional etiquette in the workplace. This builds their professional skills in preparation for co-op. During this time, students will begin working with their co-op coordinator meeting individually with him/her to review what type of job they are interested in.
  • In partnership with the school , the student will review appropriate positions and apply for jobs that are of interest to the student and for which the student is qualified. Students area encouraged to apply for a variety of positions.
  • The employers review resumes and select students for interviews, interviews will be conducted and the employer will make the final decision.
  • In the existing work environment of Whistler,  there are many more jobs available than people to fill them, so it is unlikely that students would not be hired in this initial round of job placement. However, in the event that a student is not offered a position immediately, the school staff will have a database of employers who are looking for help, and the students will ailability to choose from hotel, restaurant, retail, spa, and also adventure and leisure contractors. In the case of any student who is not provided with a work placement, he/she may be eligible for a full refund of tuition paid for the program. Refer to PTIB Regulation.s41(6)(e)and s.30(3)(c).

Advantage English School E/J, the student and the host organization, will enter into a written agreement detailing each party’s responsibilities and the activities the student will undertake during the work experience. a  copy of the agreement will be provided to the student before the start   date of the work experience.

The process by which the student will be evaluated in relation to the work experience component is follows:

  • Advantage English School E/J works with work experience placement hosts to evaluate the student’s performance during a work experience placement.
  • The instructor meets with the training place host and the students to conduct an assessment of the student’s performance throughout the work experience placement.
  • The assessments is designed to include the student’s performance at the work site of the skills learned during the completion of the program of study.
  • The completed assessment is signed by the instructor, the training place host and the student.
  • A copy of the assessment is given to the training place host and the students. The original assessment is placed in the student’s file.
  • The student will be provided with at least one written evaluation in relation to the work experience component.

Advantage English School E/J will monitor the student during the work experience by reviewing:

  • Each week, whether the student is attending the work experience; and
  • Each week, whether the student is meeting the learning objectives of the Advantage Work and Study(Tourism and Hospitality) Program.